Frequently Asked Questions
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Shipping usually takes 5–7 business days, depending on your location. Orders are processed within 1–2 days, and you will receive a tracking number once your package is on the way. Expedited options are also available at checkout.
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase. Once your return is received and inspected, a refund or store credit will be processed promptly. Return shipping costs are the responsibility of the customer.
Yes, we ship worldwide! International delivery times vary depending on your location and local customs. Some countries may require additional processing time. Please note that customers are responsible for any customs duties or import taxes charged by their country.
We accept major credit cards including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay. All payments are processed securely to protect your information. Additional payment options may be available depending on your region.
Yes! Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier’s website.
Yes, we offer premium gift wrapping for an additional fee. You can select this option at checkout, and we’ll ensure your order is beautifully wrapped and ready to be gifted.
If your order arrives damaged, please contact our support team within 7 days of delivery. We may request photos of the damaged product and packaging. Once reviewed, we will arrange a replacement or issue a full refund.
Yes, we provide special pricing and discounts for bulk or wholesale orders. Please reach out to our sales team with your requirements, and we’ll be happy to provide a custom quote.
Orders can be changed or canceled within 12 hours of purchase. Please contact our customer service team as soon as possible with your order details to make adjustments.
You can contact our support team via email or live chat. Our team is available Monday–Friday from 9 AM to 6 PM (local time) and typically responds within 24 hours.